Wellness Intervention Case Study
Which wellness interventions should be targeted to which customers to improve customer outcomes and maximize ROI of interventions?
Our customer is a medical protection insurer and sought to reduce claims costs by improving policyholder health outcomes to reduce risk of claim.
Montoux’s Decision Science Platform delivered the following outcomes:
• Built a claims-propensity model to identify which policyholders are most at risk of claim
• Modeled and optimize wellness intervention strategies
• Deployed claims monitoring to measure actual vs expected experience
• Operationalized the wellness management process to enable iterative, continuous improvement
Deeper insight into customer claims propensity
Calculate efficacy and ROI of different wellness intervention options
Optimized strategy delivered 5% reduction in claims costs and reserves
Improve customer lifetime value by $6m per annum.
Automating the experience study workflow; completed in near-real-time based on monthly data feeds.
Increase in-force protection product Embedded Value by 12 percent.
Identified a pathway to increase sales by over 30 percent.
Reduce LTC claims costs and reserves by 5 percent, improve customer wellness outcomes.