Montoux Privacy Policy

Who do we collect personal information from?

We collect personal information about you from:

  • You, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
  • Third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

What personal information do we collect?

Personally Identifiable Information of your customers is NOT collected, stored, or processed by us.

We collect your name, email address (which you will need to verify your identity to use the service), organisation you work for and any information you may have provided to us in response to our sales and marketing material, including, without limitation, your role and your communication preferences.

How we use your personal information

We will use your personal information:

  • To verify your identity
  • To provide services and products to you
  • To market our services and products to you, including contacting you electronically (e.g. by text, phone, email or social media for this purpose)
  • To improve the services and products that we provide to you
  • To respond to communications from you
  • To conduct research and statistical analysis (on an anonymised basis)
  • To protect and/or enforce our legal rights and interests, including defending any claim
  • For any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:

  • Another company within our group
  • Any business that supports our services and products
  • Other third parties (for anonymised statistical information)
  • A person who can require us to supply your personal information (e.g. a regulatory authority)
  • Any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • Any other person authorised by you.

A business that supports our services and products may be located outside of New Zealand. This may mean your personal information is held and processed outside of New Zealand.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. These steps include:

  • Using industry-standard security controls to safeguard our services and products that access, store, or process your personal information
  • Using encryption to protect your personal information at rest and in transit.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at support@montoux.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure Internet connections, if you provide us with personal information over the Internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer so that we can recognise your browser) to verify your identity and monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you can not use some or all of the products and services we provide to you.