Experience Study Case Study
How can we automate the experience study workflow to reduce the drain on actuarial resource?
Our customer's experience study workflow took around three months, consumed significant actuarial resources, and ultimately produced insights that were difficult to derive business value from. Our customer wanted to reimagine the process to automate manual tasks and generate insights suitable for dynamic decision making.
Montoux’s Decision Science Platform delivered the following outcomes:
• Automatically ingest data monthly in a clear, structured format
• Leveraged the processing speed of the cloud to generate flexible, granular analyses
• Created intuitive visualizations designed for use throughout the business
• Integrated outputs into existing financial models
The transition from annual to monthly process - data automatically refreshes; trends can be monitored throughout the year
Lapse and claims rates can be viewed across various lenses and easily sliced and diced for different analysis
Transparent, auditable calculations
Greater alignment between the actuarial and product teams
Substantial reduction in time (two days) and actuarial resource effort required to complete the experience study process
Reduce LTC claims costs and reserves by 5 percent, improve customer wellness outcomes.
Increase in-force protection product Embedded Value by 12 percent.
Identified a pathway to increase sales by over 30 percent.
Improve customer lifetime value by $6m per annum.
Automating the experience study workflow; completed in near-real-time based on monthly data feeds.