Retention is a difficult problem to solve and most life insurers face similar challenges in transforming their approach.

Often, due to conflicting pressures or a lack of prioritization, retention is not treated as a company-wide issue demanding a holistic approach. This results in a lack of meaningful insights to draw from.

Retention related data is then siloed and not used to full advantage in the decision making process. This leads to a limited understanding of the key interventions that will make a meaningful difference to retention performance.

Using Montoux, life insurers perform much more detailed analysis of their retention approach with a more complete combination of data sources. The result is meaningful insights that drive evidence-based retention strategies. Some of the most common use cases for our retention product are:

• Understanding key lapse-drivers
• Identifying segments where the most value is at risk
• Modelling and optimizing retention interventions
• Projecting and monitoring lapses
• Managing adviser lapse performance

With Montoux, insurers gain a holistic, evidence-based view of retention, developing retention strategies that actually work.

• Improve retention and lapse insights
• Effectively use retention resources
• Improve lapse rates
• Improve the Return on Investment of retention interventions