Best practices for engaging long-term care insurance policyholders through Decision Science




LTCi Policyholder Engagement

Webinar duration:

57 minutes


Whether it’s the who, when, why, or how, customer engagement is a persistent and multifaceted challenge for long-term care insurers.

In this webinar, Montoux’s Klaas Stijnen, Oliver Wyman’s Stephanie Moench, Healthsperien's Jeanne De Sa, and Mike Hughes from Mitchell-Lowey discuss how carriers can get it right, leveraging data, new technologies, and Decision Science to figure out how to engage the right customer in the right way at the right time.

Key Points

This webinar discussion covers:
- The key obstacles and behaviors that keep customers from engaging and how to effectively move past them
- The data and technologies available to long-term care insurance carriers to help improve engagement
- How to leverage decision science, data science, and subject matter expertise to deeply understand engagement potential of various customer segments
- Measuring engagement and control groups
- Successful examples of what works in Medicare, such as direct response marketing, and how to apply these techniques practically to LTC


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Jeanne De Sa

Senior Partner and President, HealthsperienX
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Stephanie Moench

Senior Consultant
Oliver Wyman
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Klaas Stijnen

Chief Product Officer
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Mike Hughes

Mitchell-Lowey LLC