Advanced analytics, AI & improving customer lifetime value: Why so many initiatives fail and how decision science can help you to get it right




Life and Health insurance

Webinar duration:

56 mins


Every life insurer in the region is actively pursuing advanced analytics and AI initiatives, yet very few see these initiatives truly move beyond proof of concept.

The importance of utilising modern analytic and AI techniques is only growing in importance as a result of Covid-19. With disruption to sales channels, increased competition and macro-economic headwinds, Insurers are faced with now needing to better understand their customers and their needs in a much more granular way.

This webinar covers how life and health insurers are able to turn their AI initiatives into sustained, value-adding programs which enable you to truly understand the needs of your current and future customers.

Key Points

  • How forward thinking insurers can take advantage of the opportunity presented by greater awareness of insurance products due to COVID-19.
  • Approaches to leverage available data to improve the customer lifetime value of the products provided.
  • How regulator and accounting changes, like IFRS17, provide an opportunity to reform carrier data strategy


Speaker headshot

Louis Lee

Deloitte HK
Speaker headshot

Nathan Thomas

Director of Data Science & Multinational Sales
Speaker headshot

Julian Balasingam

Sales and Marketing Director

Webinar review - Infographic

A review of main points covered in the webinar along with results from the sign up questions that you can share with your contacts and colleagues