What Does Customer-Centricity Mean for Life Insurance Actuaries?

What Does Customer-Centricity Mean for Life Insurance Actuaries?

In this first video of a four-part series, Deloitte Australia Partner Al Merten speaks to Montoux's Lead Actuary Catherine Edgar, about his background working across financial services. Al shares his perspective on how life insurers are working to engage their customers and sustain long-term relationships with them, as well as ensuring their products remain relevant over time.

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